Refund policy
✨ Hassle-Free Returns & Exchanges Policy ✨
At UnfurlCharms, we’re here to make your shopping experience smooth and delightful! 💖 If something isn’t quite right, don’t worry—we’ve got you covered. Please review our return and exchange guidelines below for domestic and orders. 🌍
🛍️ For Domestic Orders
🔄 Exchanges Made Simple
- Size Swaps: Need a different size? Let us know within 7 days of receiving your order! Just make sure the item is unused and in its original condition. ✅
- Reverse Pickup Fee: A small fee of ₹99 applies to cover half of the return shipping costs.
- Dispatch Timeline: Your exchange item will be sent out once we’ve received and inspected the returned product. 🚚
- One-Time Exchange Rule: Exchanges are valid only once per order. 💡
- Store Credit Adjustment: If your new item costs less, the difference will be credited as store credit. 💳
- Quick Self-Serve Portal: Use our easy online portal for a stress-free exchange process. 🖥️
📦 Returns Made Easy
- Return Eligibility: Items can be returned within 7 days, provided they are unused, in good condition, and packed securely in their original packaging. 🛍️
- Refund to Original Payment: Choose this option for a refund, minus a ₹100 reverse logistic fee after inspection.
- Shipping Costs: Please note that original shipping charges are non-refundable. 🚫
- Condition Check: Items must be in their original state to qualify for a refund. Damaged or used products won’t be eligible. ❌
- Return Freebies: Don’t forget to include any freebies from your order! Missing freebies will result in deductions from your refund. 🎁
- One-Time Return Rule: Returns can only be processed once per order.
- Non-Returnable Items: personalized jewelry
🚀 Easy Returns Portal
Access our user-friendly portal to initiate your return or exchange quickly and hassle-free! 🔗
❌ Cancellation Policy
- Prepaid Orders: Once dispatched, prepaid orders cannot be canceled.
- Cancellation Before Dispatch: Canceled orders before dispatch will incur a ₹100 fee.
🚨 Claims for Defective, Wrong, or Missing Products
- Claim Period: Please report any defective, incorrect, or missing items within 7 days of receiving your order. 🗓️
- Resolution: We’ll replace your item or offer store credit—refunds aren’t available for such claims.
- Unboxing Video Required: To process your claim, kindly provide an unboxing video as proof. Claims without videos can’t be accepted. 🎥
- Support: Need help? Reach out to us by raising a ticket in Chatbot, and we’ll resolve the issue promptly! 💬
By improving our quality and service, we aim to make every purchase a joy for you! Thank you for choosing UnfurlCharms—your satisfaction means the world to us. 🌟